Terms & Conditions

Last Updated: March 23, 2026

Welcome to Mama Teav’s. By accessing or using our website www.MamaTeavs.com and purchasing our products, you agree to the following Terms & Conditions.

1. General Use

By using this Site, you confirm that:

• You are at least 18 years old or using the Site under supervision of a parent/guardian
• You will not use our products or Site for any illegal or unauthorized purpose
• All information you provide is accurate and current

We reserve the right to refuse service or cancel orders at our discretion.

2. Products & Availability

Mama Teav’s offers food products and merchandise (“Products”).

• All products are subject to availability
• We reserve the right to limit quantities
• Product descriptions and pricing may change at any time without notice

We strive for accuracy but do not guarantee that all product descriptions, images, or pricing are error-free.

3. Food Product Disclaimer

Our products are made with natural ingredients and cultural recipes. However:

• Customers are responsible for reviewing ingredient lists for allergens
• We are not liable for allergic reactions or misuse of products
• Products should be stored and used according to provided guidelines

4. Shipping Policy

• Orders are processed within 3-4 business days unless otherwise stated
• Shipping times are estimates and not guaranteed
• We are not responsible for delays caused by carriers or external factors

5. Returns & Refunds

Food Products (Consumables)

Due to the nature of food products, we do not accept general returns.

However, if your order arrives damaged or defective:

• Email hello@mamateavs.com within a reasonable timeframe
• Include photos of the damaged or defective item

Once reviewed, we will offer either:

• A refund, or
• A replacement/exchange

Merchandise (Non-Food Items)

For apparel and other merchandise:

• Customers may request a return or exchange within 30 days of purchase
• Items must be unused and in original condition

To initiate a return, email hello@mamateavs.com

Customers may be responsible for return shipping unless the item is defective.

6. Subscriptions (If Applicable)

If you purchase products through a subscription:

• You authorize recurring charges based on your selected subscription plan
• You may manage or cancel your subscription according to your account settings 

For any questions, issues, or assistance with subscriptions, please contact:
📧 hello@mamateavs.com

7. Order Accuracy

Customers are responsible for:

• Providing correct shipping information
• Reviewing order details before purchase

We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer

8. Pricing & Payments

• All prices are listed in USD unless otherwise stated
• We reserve the right to correct pricing errors
• Payments must be completed before orders are fulfilled

9. Intellectual Property

All content on this Site—including branding, logos, product names, text, and images—is the property of Mama Teav’s and may not be used without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Mama Teav’s is not liable for:

• Indirect, incidental, or consequential damages
• Losses resulting from use or misuse of our products
• Delays or failures beyond our control

11. Indemnification

You agree to indemnify and hold Mama Teav’s harmless from any claims arising from:

• Your misuse of the Site or products
• Violation of these Terms

12. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect and use your data.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of those changes.

14. Contact Information

For questions or support, contact us at:
📧 hello@mamateavs.com